Privacy Policy

We collect the minimum information needed to run the Service:

• Account details — the login (username or email) and password you use to sign in. Credentials may be stored securely on your own device to enable features like QR pairing.
• Subscription data — your plan, expiry date, and device limit, so we can give you access to the right content.
• Usage & activity — channels and titles you open, resume positions, and basic playback events, used to power features like Continue Watching and Top Channels.
• Device & technical data — device type, app version, approximate connection quality, and similar diagnostics needed to deliver smooth streaming.

• To authenticate you and provide access to live TV and on-demand content.
• To remember your preferences, resume points, and recently watched items.
• To maintain, secure, and improve the quality and reliability of the Service.
• To communicate with you about your account, trials, and important changes.

We use a small number of strictly-necessary cookies and on-device storage. In particular, an httpOnly authentication cookie keeps you signed in on the web, and local storage on your device remembers preferences and playback progress. We do not use these for cross-site advertising.

Authentication tokens are kept in secure, httpOnly cookies that are not readable by page scripts. On native apps, credentials are stored in the platform’s secure keychain/keystore. We apply reasonable technical and organisational measures to protect your data, though no method of transmission or storage is completely secure.

We do not sell your personal information. We share data only with service providers who help us operate the Service (for example, hosting and payment processing), and only to the extent needed to perform those services, or where required by law.

Depending on where you live, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

The Service is not directed at children under 13, and we do not knowingly collect their personal data. Parental controls are available to restrict and PIN-protect channels.

We may update this policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you in the app.

Questions about your privacy? Email support@maxtv.live. See also our Terms of Service.